SF-RPP322-FAQ

Problems

Possible reasons

Solution

Print blank

1. Paper is loaded backwards; 2. Non-thermal paper is being used; 3. Battery power is too low.

1. Please install the paper correctly and click.Install paperCheck for the correct installation method;

Unclear printing

1. Dirty printhead; 2. Low battery; 3. Paper problem.

1. Clean the print head with a lint-free cloth, then click...Clean the print head1. Check the video; 2. Replace the battery or recharge it; 3. Increase the printer's density and print quality.

Missing print content

1. Dirty printhead; 2. Damaged printhead; 3. Software settings issue.

1. Clean the print head with a lint-free cloth, then click...Clean the print head1. View the video; 2. Please contact after-sales service to replace the printhead. Click here for repair methods.After-sales information3. Please check the software settings.

Garbled characters in printing

1. Software settings error; 2. Printer character set error; 3. Printer command error.

1. Check software settings; the default printing command is CPCL. 2. 3. Use a tool to restore factory settings.Factory resetView video;

Print offset

1. The paper size set in the software does not match the actual paper size. 2. The paper is not loaded correctly.

1. Please check if the paper size settings in the software match the paper roll size in the printer. 2. You need to use a limit block to secure the paper roll. Click...Installation of different paper sizesView video;

Problems

Possible reasons

Solution

The screen is not lit, but other functions are normal.

1. Screen damage; 2. Battery power too low.

1. Please contact after-sales service to replace the printhead. Repair methodAfter-sales informationCheck2. Please replace the battery or recharge it;

The printer is not responding at all.

1. Battery power is too low; 2. Printer is damaged.

1. Please replace the battery or recharge it; 2. Please contact after-sales service to replace the printhead. Repair method:After-sales informationCheck；

LCD screen display

Solution

Please fill the printer paper.

Replace with a new paper roll.

Please close the paper tray lid.

Close the paper tray cover.

No sewing label detected

① Install label paper or express waybill paper; ② Relearn the label, click [link].Tag learningWatch the video.

Low battery, please charge.

① Please check the battery level; ② Check if the battery is malfunctioning.

Please relearn.

After reinstalling the paper and confirming correct installation, re-learn the label. Click [link/click].Tag learningWatch the video.

printer overheating

Turn off the printer and let it sit for a while before using it.

Problems

Possible reasons

Solution

The self-test page can be printed.

Software settings issue

Please check your software settings.

The self-test page also cannot be printed.

1. Battery power is too low; 2. Printer is damaged.

1. Please replace the battery or recharge it; 2. Please contact after-sales service to replace the printhead. Repair method:After-sales informationCheck；

To print a self-test page: ① Press and hold the printer settings button to enter the settings menu; ② Select "Print Self-Test Page"; ③ Press the paper feed button once, and the printer will print the self-test page. ClickVideo of printing self-test pageJump to;

Problems

Possible reasons

Solution

Unable to charge

1. The battery contacts are dirty. 2. One of the following is damaged: battery, USB cable, or printer.

1. Please clean the battery. For your safety, please wear insulated gloves during operation. 2. Replace parts or check the printer for abnormalities. Repair methods:After-sales informationCheck；

Problems

Possible reasons

Solution

One or all of the printer's buttons are unresponsive.

1. Printer program stuck; 2. Keypad damaged.

1. Use the tool to restore factory settings, click...Factory reset1. View video; 2. Needs to be sent back for repair, repair methodAfter-sales informationCheck；