RP80VI Label Printer FAQ

RP80VI Thermal Label Printer Common ProblemsInstruction Manual

I. Basic Printer Operations:

1. Install the printer

1.1 Printer Paper Installation Instructions

Paper mounting:

Press the open button to openOpen the top cover.

Place the label on the far left and hold it in place with the baffle.

Pass the front end of the paper roll through the guide block and pull it out beyond the rubber roller, depending on the width of the paper.Fold the paper guide block together to secure both sides of the paper.

Close the printer cover and press down gently until the cover clicks shut.

1.2 Connect the power supply and communication interface

Power connection

Make sure the printer power switch is in the off (O) position, connect the power adapter to the printer, connect the power cord to the power adapter, and connect the other end of the power cord to a nearby outlet.

Communication interface connection:

Make sure the printer and PC are both turned off. Plug the matching data communication cable into the printer's data port and the other end into the PC's serial port, parallel port, USB port, or network port.

If the printer is equipped with an electrically operated cash drawer, plug the RJ-11 connector on the cash drawer into the cash drawer port on the printer (the cash drawer must be compatible with the printer's cash drawer drive specifications).

1.3 Button Instructions

FEED button:Paper feed button

In standby mode, pressing the paper feed button feeds paper continuously. During printing,The paper feed button is not working.

Press and hold this button before powering on the printer to perform a printer self-test after power-on.

PAUSE button:Pause button

Press the pause button while the printer is printing to stop the printing process.

Label calibration:

Turn off the printer.

Make sure the printer has loaded paper and close the printer cover.

Press and hold the PAUSE button, and turn on the printer power.The printer will automatically calibrate the sensitivity of the gap sensor andWrite the parameters to memory and release the PAUSE key.

Self-test page printing:

Note: When installing the printer for the first time or when there are any problems with the printer, you can run the self-test program. The self-test page includes: printer model, serial number, firmware version, command status, print density, print speed, and interface information, etc.

How to print the self-test page:

Confirm that the power supply is connected and the paper roll is installed correctly.

Make sure the printer is off and the top cover is closed properly.

Press and hold the FEED paper feed button, then press the power button to turn on the printer. Release the button after the printer turns on.

2. Tool Setup Instructions

2.1Concentration/Speed ??Settings

Printer density refers to the different density effects that a printer can achieve by changing the heating time of the print head. Customers can change the print density within the selectable range according to their printing needs.

Printer speed refers to the speed at which the printer outputs paper, which is adjusted by controlling the rotation speed of the stepper motor. Customers can adjust the printing speed within an optional range according to their printing needs.

How to set concentration/speed using the label tool:

① Open the label settings tool and select "Set up printer";

② Switch to the "Print Settings" interface, select the desired speed and density from the drop-down menus in the speed setting/density setting options, and then click the "Settings" item at the bottom of the interface. If a message "Settings successful" or a beep from the printer indicates that the settings have been changed successfully;

2.2 Tag Learning

Note: The AD value of the backing paper of different labels is not the same as the pressure difference between the AD value of the paper. Therefore, when replacing label paper of different specifications, label learning is required. Label learning is divided into manual label learning and tool label learning (the effect is the same).

Manual tag learning method:

The printer is ready. Press and hold the power button for 2 seconds (

Learning with tags using tagging tools:

Open the label settings tool and select "Set up printer";

Switch to the "Label Calibration" interface, select automatic label learning, and click "Learn". The label paper will automatically feed and verify the position. When the label paper stops at the tear position, it means that the label learning is successful.

2.3 Learning without paper

Paper Out Learning: Its main function is to store the AD value when there is a paper out condition in the printer's FLASH memory, so that the printer can correctly identify the AD value when there is a paper out condition. If the AD value when there is a paper out condition is lost, the printer may make two error alarms.

Using labeling tools to learn methods when paper is scarce:

The printer needs to have the paper removed and the top cover closed, and the printer kept powered on.

Open the label settings tool and select "Set up printer";

Switch to the "Label Calibration" interface, select "Paper Out Learning", and click "Learn". The printer will then beep 3 times to indicate a paper out issue.

After the paper shortage learning is completed, automatic label learning is also required. For details, please refer to the label learning method.

2.4 Command switching (if supported)

Note: Under normal circumstances, Rongda's label printers support both label and ESC/POS instruction modes. When the printer needs to print thermal receipts, it can switch to ESC/POS mode for printing. When the printer needs to use labels, it can switch to label instruction mode.

Use the label tool to set the instruction type:

Open the label settings tool and select "Set up printer";

Switch to the "User Settings" interface, select "Label Instruction" or "ESC/POS Instruction" in the second line of instruction types, and then click "Settings";

Note: In the instruction type options in the third row, the different label instruction selections only apply to custom types, so this item does not need to be set;

When the ESC/POS command is set, the paper width can be adjusted to different thermal paper printing widths;

2.5 Restore factory settings

Note: The printer firmware is fixed at the factory with settings such as density, speed, command mode, IP address (192.168.1.87), and default Chinese characters. Sometimes, restoring the printer to factory settings can help quickly resolve issues.

Restore label tool to factory settings:

Open the label settings tool and select "Set up printer";

Switch to the "User Settings" interface, click "Restore Factory Settings", a success message will pop up, click "OK";

2.6 Configure the network port IP

Note: When printing via a local area network port, you need to configure the IP address of each printer first, ensuring that the printer's IP address and the host's IP address are on the same gateway:

Modify IP address using a tagging tool:

Connect the printer to the USB cable, open the label setup tool, and click "Set up printer".

Switch to the "Ethernet" settings interface, enter the new printer IP address, and click "Settings".

2.7 Tool Download Function

Firmware upgrade

Note: The printer requires internal software firmware to function properly. Rongda will adjust the printer firmware according to the printer's operation. Sometimes, certain program bugs of customers need to be resolved, which requires firmware upgrades.

How to upgrade firmware using a tag tool:

Connect the printer power cord, connect the USB cable to the computer, and turn on the printer.

Open the tag settings tool, click connection test, and a message will indicate that the connection was successful.

Click "Download" to switch to the "Program" download page;

Click to open the file, select the firmware provided by the manufacturer, double-click the printer firmware to open it;

Note: Firmware versions for different hardware cannot be upgraded arbitrarily. Before upgrading the firmware, please confirm whether the current printer firmware version is applicable.

Clicking "Update" will display the message "Printer is upgrading, please do not power off or operate the printer." At this time, you must wait patiently for the printer to upgrade automatically and must not perform any operations.

After approximately 15 seconds, the printer will automatically restart and display a message indicating "Printer firmware update successful" after a successful update.

Font update

Note: The font library is a preset font library file stored in the printer's internal FLASH memory, used by the printer to call the font library when printing instructions;

How to update the font library using the tag tool:

Connect the printer power cord, connect the USB cable to the computer, and turn on the printer.

Open the tag settings tool, click connection test, and a message will indicate that the connection was successful.

Click "Download" to switch to the "Fonts" download page;

Click to open the file, select the font file provided by the manufacturer, double-click the printer font file to open it;

Click Update, and enter the corresponding font address number provided by the manufacturer in the address box (the standard font address is 0 by default).

After confirming, begin the font download (wait for the green progress bar to the far right). After the font update, you will usually need to restart the printer.Only then can it take effect normally；

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3. Driver Installation Instructions

3.1 Windows Driver Installation Steps

Note: Printer drivers are software programs on a computer that make it easier for customers to edit images and transfer print data. Therefore, many customers need to install drivers to print.

Driver download:

Driver download→Download link；

The following example is based on the Windows 10 operating system. It is recommended to disable any security software before installation to avoid interfering with driver installation. The driver is an integrated driver and will automatically install the one that matches the printer's command language.

Driver installation steps: Simply double-click the driver program to install.

Before installing the driver, please ensure that the power supply is connected and the USB cable is connected to the computer. The following illustrations may vary depending on your computer's operating system.

3.2 Driver Setting Function

Note: Customers can adjust the driver parameters and paper size according to their actual needs. Taking Windows 10 as an example, the following are the steps to adjust the driver settings.

Steps to print driver test page:

Open the Control Panel by entering "Control Panel" or "control panel" in the search box in the lower left corner to access the Control Panel interface;

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  1. In the Control Panel interface, select and double-click the View Devices and Printers icon.

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  1. Locate the icon of the installed driver, below is (RP3xx Series 200DPI TSC)driveFor example, right-click and select Printer Properties;

  1. 

     

  2. If you click the print test page function and the printer prints the test page successfully, it means that the driver port settings are correct, and the printer driver can print normally at this time.
     
  3. 

Driver settings for label size:

Right-click on the printer icon to open "Printer Properties," then click "Advanced," then "Print Defaults," and select the corresponding paper size in "Paper Name."

If the required size is not available, open [Paper Management], create a new paper size, save it, and then select the new paper size in [Paper Name].

Set the same paper size in the "General" interface.

If the required size is not available, open [Paper Management], create a new paper size, save it, and then select the new paper size in [Paper Name].

II. Common Problems and Solutions:
1. Driver cannot be installed.

Does the printer require a USB cable to be connected during driver installation? The printer needs to be connected via USB cable to install the driver properly. Please check if the printer's USB cable is properly connected and if the printer is in standby mode.
To check if the driver installation file is faulty, you can first print a test page or find USB printing support in Device Manager and check the USB HID information to confirm whether the driver is compatible with the printer.

Driver icon cannot be displayed

Due to Windows system upgrades, some driver files have not been certified by Microsoft. Therefore, after installation, the driver icon may not appear quickly in the printer list. Restarting your computer can resolve this issue.

Check if the print spool service is enabled:

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  For other driver installation issues, please contact our after-sales technical support hotline for assistance: 400-800-0596

2Printing paper feed errors, blank pages skipped during printing, inaccurate paper feed position.

① Check if the paper is installed correctly;

②The paper is installed correctly; proceed with label calibration.

Turn off the printer.

Make sure the printer has loaded paper and close the printer cover.

Press and hold the PAUSE button, and turn on the printer power.The printer will automatically calibrate the sensitivity of the gap sensor andWrite the parameters to memory and release the PAUSE key.

3. Print out a string of English letters and numbers.

① Print a self-test page to confirm if the instruction type is ESC/POS. Switching the instruction back to label instruction using the settings tool will restore normal operation.

② If only the alphanumeric characters are missing in the middle, it may be due to a poor connection of the communication data cable. You can test by unplugging and plugging in the data cable or by replacing the data cable.

4. The print is blurry and unclear.

① First, turn off the printer. Then, use a cotton cloth or cotton swab dipped in alcohol to clean the print head area.

② The printer density setting is incorrect. Increase the print density using the settings tool or the driver (the density value in the driver can be fine-tuned).

5. Printing paper jam

During printing, the paper gets caught in the rubber roller.

The steps for cleaning paper are shown in the image below:

6. Printer error

Error message 2：The printer mechanism is faulty; there is physical damage to the printer mechanism or a paper jam.

Solution: Contact after-sales service for factory testing;

Three error beeps:Paper out/paper jam error: The printer is out of paper or is falsely reporting a paper out error when there is paper.

Solution: Check if the paper is installed correctly;

Error message 5 times:Printhead overheating error message: Overloading the printer has caused the printhead to overheat or the printhead to malfunction.

Solution: When printing is overloaded, wait for about 5 minutes until the print head temperature cools down before continuing to print;
If the printer continues to display errors after being left to stand, you need to contact after-sales service for factory testing.

Error message 6:Error message: Cover not closed, either the cover is not properly closed or the shaft detection switch is malfunctioning;

Solution: Check if the top cover is properly closed. If the shaft detection switch has fallen off or is malfunctioning, contact after-sales service for factory testing.

Error message 7:Label error; no paper label detected.

Solution: Check if the installed paper is sewn label paper, check if there are any foreign objects obstructing the optical coupler position, and then reposition the paper.

Error message 8 times：Black label error;

Solution: Check if the paper being used is black-label paper and if the black label is aligned with the photocoupler. If the settings are confirmed to be correct, but the alarm still sounds 8 times,You need to contact after-sales service for factory testing;
Error message 9:A PSRAM check error indicates a PSRAM malfunction or poor soldering on the motherboard.

Solution: Contact Rongda after-sales service for repair;
Error message 10 times:FLASH check error, indicating a FLASH malfunction or poor soldering on the motherboard;

Solution: Contact Rongda after-sales service for repair;

7. Printer will not turn on

Check the adapter:

Check if the adapter is plugged in securely.

Check if the adapter is being used correctly:

Check if the printer adapter specifications match the printer by looking at the power input specifications on the bottom label of the printer and the DC output specifications (24.0V === 2.5A) on the back of the adapter.

Check if the adapter indicator light is on correctly:

If all of the above are correct, please contact Rongda after-sales service to return the machine for troubleshooting.

III. Daily Cleaning and Maintenance

1. Clean the print head

The print head should be cleaned if any of the following conditions occur with the printer:

(1) The print is unclear;

(2) A certain column of the printed page is not clear;

(3) The paper feeding noise is loud.

The printhead cleaning steps are as follows:

(1) Turn off the printer, open the top cover, and remove any paper if present.

(2) If printing has just finished, wait for the print head to cool completely;

(3) Wipe away dust and stains from the printhead surface with a soft cotton cloth dampened with anhydrous ethanol (wrung out).

(4) After the anhydrous ethanol has completely evaporated, close the top cover and try printing again.

2. Clean the sensor

The paper out sensor should be cleaned if the printer exhibits any of the following symptoms:

(1) During the printing process, the printer occasionally stops printing and alarms that it is out of paper;

(2) No alarm is triggered when paper is out of paper.

The cleaning steps for the paper shortage sensor are as follows:

(1) Turn off the printer, open the top cover, and remove any paper if present.

(2) Wipe away dust and stains on the sensor surface with a soft cotton cloth dampened with anhydrous ethanol (wrung out).

(3) After the anhydrous ethanol has completely evaporated, close the top cover and test the machine again.

3. Clean the printing rollers

The printing rollers should be cleaned if any of the following conditions occur with the printer:

(1) The print is unclear;

(2) A certain column of the printed page is not clear;

(3) The paper feeding noise is loud.

The steps for cleaning the printing rollers are as follows:

(1) Turn off the printer power and open the top cover;

(2) Wipe away dust and stains from the surface of the printing roller with a soft cotton cloth dampened with neutral detergent (wrung out).

(3) After the cleaning agent has completely evaporated, close the top cover.

IV. Precautions

Always ensure the printer is powered off during routine maintenance.

Do not touch the printhead surface with your hands or metal objects. Do not use tweezers or other tools to scratch the printhead, printing roller, or sensor group optocoupler.
Organic solvents such as gasoline and acetone must not be used;
Wait until the alcohol has completely evaporated before turning on the power to continue printing.

The paper shredder blade has sharp edges; please be careful not to touch it to avoid cuts.

The printhead is a heating element. Do not touch the printhead or surrounding parts during or immediately after printing. Children must use the device under adult supervision.

Warning: Do not touch the surface of the thermal printhead or the connectors to avoid static electricity damaging the printhead.

Warning: Operating this device in a residential environment may cause radio interference.

V. After-sales contact information
1.400 Technical Support:

Hotline: 400-800-0596. After dialing 400, press dial 2 for label printer service support.
Working hours: 9:00 AM - 8:30 PM (6:00 PM on weekends and public holidays)

2. After-sales repair method:

Recipient: After-sales Service Department Phone: 15359340780

Address: Rongda Science and Technology Park, No. 88 Tonghui South Road, Tongan Industrial Concentration Zone, Xiamen City, Fujian Province

Return Repair Instructions: When returning the device for repair, please include the return address, contact information, a list of all items packed in the box, and a detailed description of the malfunction in the package. This will help improve the efficiency of the return process. Thank you for your support! If no information is provided, the device will be returned according to the sender's information.