Mixue Ice Cream RP850 Thermal Receipt Printer User Manual

one,RP850-US Mixue Cash Register Setup

11. Open the Mixue cash register and click...[Ticket Machine Settings]。

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2If using a USB connection: Follow the steps shown in the image above. Click...[Default Receipt Printer]Ticket machine connection method selection【USB】。Select the printer in the printer selection bar on the right.【0fe6:ffff811e@3】Choose the printer with your name on it, then click save. Print a test print.

3If using a serial port connection: follow the steps shown in the image above.Click[Default Receipt Printer]Ticket machine connection method selection[Serial Port]. Select the correct serial port number (you can see the port numbers COM1, COM2, etc. on the Mixue POS machine interface; make sure to select the correct one).Then click save. Print a test print.

II. Frequently Asked Questions about RP850-US

askquestion1：How do I print the self-test page?

Solution: Turn off the printer, press and hold the FEED button while turning it back on, and it will automatically print a self-test page.

question2：The serial port connection is established but no printing is being done; the printer is unresponsive.

Solution: Print the self-test page and check the baud rate information. The normal factory baud rate is 19200, and the POS software needs to be set to 19200 accordingly.

question3：Printer card cutter alarm4 voices.

Solution:

question4Printer cover opening error, alarm triggered.6 voices.

Solution:

question5The printer prints blurry prints.

Solution: 1. The printer mechanism has become contaminated with dirt due to long-term lack of cleaning, so the printer printhead needs to be cleaned.

2. If the printing paper has poor color rendering, you need to set a higher print density or use printing paper with better display quality.

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question6How can I determine if my printer is beeping?

Judgment rules:

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question7How do I set printer functions using DIP switches?

Solution: On some printer models, there's a small cover screw on the bottom; unscrew it to see an 8.A DIP switch can be used to configure the printer. For example, to disable the buzzer, the DIP switch can be adjusted.2Adjust to off (OFFThe position is as described.

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question8The printed text is garbled and Chinese characters are not displayed.

Solution: The printer is not displaying Chinese characters; you need to change the printer's character set.

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Printer repair and maintenance and receipt integration tool usage

1. Daily maintenance of printers

1. Ensure the power is turned off during routine maintenance;

2、Do not touch the printhead surface with your hands or metal objects, and do not scratch the printhead, rollers, or sensor surface with tweezers or other tools;

3. Do not allow contact with gasoline, acetone, or other organic fluxes;

4. After cleaning the printer, wait for the anhydrous ethanol to completely evaporate before printing.

Part Two: Use and Storage of Printing Paper

1. Newly purchased printing paper should be stored away from direct sunlight or high temperatures. Do not tear open the packaging when storing it.

2. After printing, please store the documents at room temperature (about 20℃) away from light to effectively extend their shelf life.

3. If customers need to keep documents for a long time, please use long-lasting thermal printing paper.

IV: Appendix

If you encounter any issues that you are unable to resolve, please contact us promptly.

(a) Customer service contact information:

400 Hotline: 400-800-0596

customer serviceQQ： 2896793231

Telephone:15359867250 / Technical Support - Li Phone: 13395022371 / Technical Support - Wu

(II) After-sales contact information:

Receipt: After-sales Service Department

Telephone:15359340780

Address: Tonghui South Road, Industrial Concentration Zone, Tongan District, Xiamen City, Fujian Province Rongda Science and Technology Park, No. 88

Return Repair Instructions: When returning the device for repair, please include the return address, contact information, a list of all items packed in the box, and a detailed description of the malfunction in the package. This will help improve the efficiency of the repair process. Thank you for your support! If you require collect on delivery (COD), please communicate with us in advance. Otherwise, the device will be returned via the original shipping method as per the sender's information.

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